Features
Everything you need to transform guest communication at your luxury hotel.
Single Messages
Transactional emails triggered by specific events or sent manually — confirmations, offers, invoices, and more.
Confirmation
Booking confirmation with all reservation details
Amendment
Updated confirmation when reservation changes
Cancellation
Professional cancellation acknowledgment
Manual Offer
Create personalized offers via form — guests can directly reconfirm
Offer Reminder
Follow-up reminder for pending offers
Invoice
Send invoices and payment receipts professionally
Payment Request
Secure payment collection requests
Payment Reminder
Friendly payment follow-ups
Transfer Confirmation
Airport transfer booking details
Restaurant Confirmation
Dining reservation confirmations
Spa Confirmation
Spa & wellness booking confirmations
Upgrade Confirmation
Room upgrade acknowledgment
Thank You
Post-stay appreciation message
Travel Agent Confirmation
Confirmations for travel partners
Automated Mailings
Completely automated bulk communications — scheduled and sent without any manual intervention.
Pre-Arrival
Welcome messages sent automatically before arrival
Post-Stay
Thank you and feedback requests after checkout
Post-Booking
Immediate engagement after reservation is made
In-House
Communications during the guest's stay
Upsell Mailing
Automated room and package upgrade offers
Pre-Registration
Digital check-in invitation before arrival
Pre-Check-Out
Departure preparation and folio review
Promotion
Targeted promotional campaigns
Cancellation Mailing
Win-back campaigns for cancelled bookings
Interactive Landing Pages
Beautiful, branded pages where guests can take action — upsells, preferences, registration, and more.
Room Upsell
Browse and select room upgrades with real-time availability
Package Upsell
Spa, dining, and experience packages with easy booking
Preference Planner
Collect preferences: pillows, dietary needs, occasions
Transfer Request
Book airport transfers with vehicle and time selection
E-Registration
Digital check-in before arrival
Online View
View confirmation details online anytime
Offer Reconfirmation
Accept or modify pending offers
Feedback
Post-stay surveys and reviews
100% Custom Design
Every template is custom-designed to match your hotel's brand identity. No generic templates — each email reflects your unique style.
- ✓Brand colors, fonts, and imagery
- ✓Chain-level templates for hotel groups
- ✓Property-level customization
- ✓Multi-language support
Self-Service Datastore
Hotels can manage their own content through our intuitive Datastore. Update texts, images, promotions, and logic without developer involvement.
- ✓Update email texts and translations
- ✓Manage promotions and offers
- ✓Configure conditional logic
- ✓Upload images and assets
PMS & Payment Integrations
Seamless integration with cloud PMS systems for bi-directional data sync, plus secure payment processing through leading providers.
Need a different integration? We actively develop new PMS and payment integrations based on customer needs.
Cloud PMS
Full bi-directional sync — preferences, feedback, and data write back to your PMS automatically.
On-Premise PMS
One-way data import from on-premise systems.
Payment Providers
Secure payment collection for upsells, deposits, and guest charges.
See RIMS in Action
Request a personalized demo to see how RIMS can transform your guest communication.
Explore Demo