Single Messages

Transactional emails triggered by specific events or sent manually: confirmations, offers, invoices, and more.

Confirmation

Booking confirmation with all reservation details

Amendment

Updated confirmation when reservation changes

Cancellation

Professional cancellation acknowledgment

Manual Offer

Create personalized offers via form, so guests can directly reconfirm

Offer Reminder

Follow-up reminder for pending offers

Invoice

Send invoices and payment receipts professionally

Payment Request

Secure payment collection requests

Payment Reminder

Friendly payment follow-ups

Transfer Confirmation

Airport transfer booking details

Restaurant Confirmation

Dining reservation confirmations

Spa Confirmation

Spa & wellness booking confirmations

Upgrade Confirmation

Room upgrade acknowledgment

Thank You

Post-stay appreciation message

Travel Agent Confirmation

Confirmations for travel partners

Automated Mailings

Completely automated bulk communications, scheduled and sent without any manual intervention.

Pre-Arrival

Welcome messages sent automatically before arrival

Post-Stay

Thank you and feedback requests after checkout

Post-Booking

Immediate engagement after reservation is made

In-House

Communications during the guest's stay

Upsell Mailing

Automated room and package upgrade offers

Pre-Registration

Digital check-in invitation before arrival

Pre-Check-Out

Departure preparation and folio review

Promotion

Targeted promotional campaigns

Cancellation Mailing

Win-back campaigns for cancelled bookings

Interactive Landing Pages

Beautiful, branded pages where guests can take action: upsells, preferences, registration, and more.

Room Upsell

Browse and select room upgrades with real-time availability

Package Upsell

Spa, dining, and experience packages with easy booking

Preference Planner

Collect preferences: pillows, dietary needs, occasions

Transfer Request

Book airport transfers with vehicle and time selection

E-Registration

Digital check-in before arrival

Online View

View confirmation details online anytime

Offer Reconfirmation

Accept or modify pending offers

Feedback

Post-stay surveys and reviews

100% Custom Design

Every template is custom-designed to match your hotel's brand identity. No generic templates. Each email reflects your unique style.

✓Brand colors, fonts, and imagery
✓Chain-level templates for hotel groups
✓Property-level customization
✓Multi-language support

Self-Service Datastore

Hotels can manage their own content through our intuitive Datastore. Update texts, images, promotions, and logic without developer involvement.

✓Update email texts and translations
✓Manage promotions and offers
✓Configure conditional logic
✓Upload images and assets

PMS & Payment Integrations

RIMS integrates with leading cloud and on-premise PMS systems for bi-directional data sync, plus secure payment processing through 8+ providers.

View All Integrations

See RIMS in Action

Request a personalized demo to see how RIMS can transform your guest communication.

Explore Demo

Features